Privacy Policy

Effective Date: August 1st, 2025

SNCTUARE Ltd ("SNCTUARE", "we", "us", "our") 14070116 is committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, store and protect your information when you interact with us; whether by visiting our website, purchasing our products, or engaging with our brand.

We operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. What We Mean by 'Personal Information'

'Personal information' refers to any information that identifies you or can be used to reasonably identify you. This may include your name, email address, delivery address, phone number, and payment details. We may also collect limited health-related information if you voluntarily disclose it (e.g. allergies or dietary requirements).

2. What We Collect and When

The type of data we collect depends on how you interact with us. This may include:

  • When you place an order: your name, billing and delivery address, email, phone number, payment details, order history.
  • When you sign up for updates: your name and email.
  • When you contact us: any details you choose to share (e.g. support requests, product feedback).
  • Technical data: your IP address, browser type, operating system, and device information.
  • Usage data: pages you visit, time spent, referring pages (collected via cookies and analytics).

We do not store your full payment card information. Payments are securely processed by trusted third parties such as Shopify and Stripe.

 

3. How We Collect Your Information

We collect personal data when you:

  • Purchase a product
  • Subscribe to our emails or newsletters
  • Contact us via email or our website
  • Browse our website (via cookies and similar technologies)
  • Engage with us on social media
  • Participate in surveys, promotions, or feedback forms

We may also collect information from trusted third-party platforms, such as payment processors or analytics providers.

4. How We Use Your Information

We use your information to:

  • Fulfil your orders and provide customer support
  • Communicate with you about your purchases
  • Personalise your shopping experience
  • Improve our website and product offerings
  • Send relevant updates, offers, and brand communications (only if you've opted in)
  • Maintain compliance with legal obligations

 

5. Marketing Communications

If you opt in, we may send you marketing updates by email. You can unsubscribe at any time by clicking the link in the email or contacting us at info@inorahealth.com. We will never send you marketing without your consent.

 

6. Cookies and Analytics

We use cookies to improve site functionality, monitor performance, and personalise your experience. By using our site, you consent to the use of cookies in line with our Cookie Policy.

You can manage your cookie preferences through your browser settings.

 

7. Who We Share Your Information With

We only share your data with trusted partners when necessary to:

  • Process payments
  • Deliver your order
  • Provide marketing or analytics support
  • Fulfil legal or regulatory obligations

We never sell your personal data. Where we use third-party service providers, we ensure appropriate safeguards are in place to protect your information.

 

8. International Transfers

Your data may be stored or processed outside the UK (e.g. via Shopify, Stripe, or cloud services). We ensure that any data transfer complies with UK GDPR, including appropriate contractual protections.

 

9. How We Store and Protect Your Data

We follow industry best practices to secure your information — including encryption, access controls, and secure servers. However, no method of online transmission is 100% secure. We encourage you to take care when sharing sensitive information online.

 

10. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request corrections to inaccurate data
  • Request erasure of your data (where legally permitted)
  • Withdraw consent for marketing
  • Object to or restrict certain types of processing

To exercise your rights, contact us at info@inorahealth.com.

 

11. Retention

We retain your data only for as long as necessary for the purposes outlined above or as required by law.

 

12. Contact Us

If you have any questions, requests, or complaints about how we handle your data, please contact:
info@inorahealth.com

If you're not satisfied with our response, you may also contact the UK’s Information Commissioner’s Office (ICO) at ico.org.uk.

13. Updates to This Policy

We may update this policy from time to time. Any changes will be posted on this page. Please review periodically to stay informed.